Analysis of waiting lines at the checkout system in a 24-hour supermarket on weekends in Delicias, Chihuahua

The main objective of the project “Waiting and service time at checkout counters in the 24-hour supermarket: Based on queuing theory” is to analyze and improve waiting and service times at the checkout counters of the 24-hour supermarket in Delicias, Chihuahua. To achieve this, the application of the mathematical model of queuing theory M/M/S is proposed, which allows studying the arrival of customers, the time they spend in line and the service at the checkouts, in order to optimize the process and improve the customer experience. The problem identified focuses on the long waiting times that customers face, a situation that generates bottlenecks, leading to dissatisfaction, loss of customers and possible negative impacts on sales. The expected results of the study include the reduction of waiting times. The use of tools such as ProModel in the analysis and simulation of data will allow knowing the number of cash registers that should be available.