Improvement proposal continues developing the EFQM and Hoshin Kanri models in the parmaceutical industry

This research proposes the incorporation of the Hoshin Kanri process and the EFQM model as an improvement strategy in the pharmaceutical industry. Both methodologies will provide a comprehensive approach, which is a constant in the process of making boxes of medicines for this industry, one of the elements of evaluation is the absence of strategic planning, since it is an international problem, for this purpose the present research proposes both methodologies to address the problem of returns and delays in deliveries, The results shown are encouraging, going from 79.88% compliance to 92.30% satisfaction, and steadily reducing the rate of delays in deliveries from 28% to 19.19%. By implementing both methodologies, Through the Cycle [PDCA], feedback actions will be promoted with a systemic and strategic approach promoting continuous improvement in the organization.