Improving Communication Quality Through Anonymous Communication: An Experimental Study using ANONI Application

Quality of communication is closely related to quality education, United Nations Sustainable Goal. The performance of students can be analyzed through effective communication between students with their instructors. Multiple reasons cause poor or ineffective communication from students, for instance, shyness, fear of being criticized, and nervousness. Communication in anonymous mode is explored by various research studies. It is noticeable from the literature that students’ participation is directly related to anonymous communicationincrease. Although anonymous communication has a positive effect on student participation, this anonymous factor also causes disruptions or unanticipated negative intrusions during class discussions. This study aims to improve the quality of anonymous communication and explore the impact of anonymous communication on students with less participation. The study's objective has been achieved about undergraduates enrolled in software engineering programs. The reward-based synchronous & asynchronous web application named “ANONI” was utilized for this purpose. The results show a positive increase in participation and constructive communication of students during the session, as only 2 off-task activities were observed.