Electronic government in Kazakhstan: current state and directions of digitalization of public services

The purpose of this research is to determine the impact of digital tools on Kazakhstan’s public administration system, to identify the development dynamics of the country’s e-government system at the international level, and to assess its current state. Methodology – the study employs statistical and econometric methods. These methods, which are typically used to analyze changes within specific economic environments using statistical data, were applied to evaluate the quality of e-government services based on usage data. The results were presented in the form of graphs and charts. Originality of the research lies in analyzing the outcomes of digital development in Kazakhstan’s public administration system, assessing e-government indicators from 2005 to 2024, and using these results to make forecasts. Research results demonstrate the impact of digital tools on the public administration system and offer a forecast of the dynamic development index based on an analysis of e-government performance indicators.