Development of a chopper machine design for raw chips using the Kano Method and quality function deployment

Chips are a food that is very popular with people in Indonesia. Chips also vary greatly in shape, size, smell, color, taste, crunch, thickness and nutritional value. UMKM Marga Utama Dampit Malang Regency is one of the small industries producing cassava chips where the process of making chips still uses simple equipment, especially in the chopping process, this is what causes the size of cassava and banana chips to be not uniform and not crispy.The aim of this research is to design a chip raw material chopping machine using the Kano method and Quality Function Deployment (QFD). Integrating the Kano method and the QFD (Quality Function Deployment) matrix is able to create innovative machines more easily, cheaply and quickly[1]. The Kano model is an absolute requirement for identifying customer needs, hierarchies and priorities[2]Meanwhile, Quality Function Deployment (QFD) is a structured methodology used in the product planning and development process to determine specifications for consumer needs and desires and systematically evaluate the capabilities of a product or service in meeting consumer needs and desires.[3]. From the design results, a tuber chopping machine was obtained with machine dimensions of length 82 cm, width 69 cm and tool height 101 cm, and obtained a standard output of 44,38 kg/hour while the standard time was 1.2 minutes/kg.