Online Learning Satisfaction (OLS) among College Students: Factors and Implications

Online learning courses have evolved in the educational experience for students to access different resources based on their convenience and flexibility. This study investigated the influence of student satisfaction among college students in a Philippine higher education institution among different factors. Using a descriptive correlational design, the researchers were able to create a 40-item questionnaire consisting of the sociodemographic profile of the respondents and scales regarding online learning courses: access to course materials, online support and information, communication, collaboration, critical thinking, information literacy, and project-based learning. With a total of 316 college students from St. Dominic College of Asia, the current study indicated a positive level of student satisfaction across all areas of online learning courses. Findings showed that communication has become a significant predictor of student satisfaction in all sociodemographic profile variables (gender, school, and year level). Moreover, student satisfaction in terms of gender did not have a significant effect towards project-based learning (p > 0.05), while all online learning construct variables except communication were not strongly associated with the school variables. With a positive satisfaction towards students, different higher education institutions should invest more platforms to enhance and satisfy their learning experience in this kind of environment.