Voice & RAG-Based Business Management Query System for SMEs

This paper introduces BizzOps, a business manage- ment platform built with applied AI to automate and simplify essential operations for small to medium enterprises (SMEs) using voice commands. Leveraging Retrieval-Augmented Gen- eration (RAG), BizzOps supports natural language interaction in multiple Indian languages, including Hindi, English, Marathi, Tamil, and Gujarati. The platform integrates inventory manage- ment, sales tracking, invoice automation, expense monitoring, and financial reporting into a single, unified system accessible through voice queries such as ”Kitna profit hua last month?” or ”Show me unpaid invoices.” Built using LangChain, OpenRouter APIs, and advanced AI models such as Anthropic Claude and Google Gemini Pro, BizzOps directly addresses the digital transforma- tion challenges commonly faced by Indian SMEs. Evaluation results show a 50% reduction in task completion time and a 75% decrease in manual errors. Notably, 90% of participants with limited technical skills reported high user satisfaction, demonstrating that voice-based RAG enables automated business management solutions even for users with minimal tech expertise.