Assessing the Practice and Challenges of Good Governance in the Case of Dire Dawa Administration Civil Service Bureau

Good governance is a broad reform strategy that makes public administrators to be more open, responsive, accountable and democratic. Hence Good governance appears to be the heart of democratic values and principles which includes participation, effectiveness and efficiency, transparency, accountability and rule of law. In Ethiopian context good governance encompasses representativeness, constituently transparency, responsiveness and accountability. The study tried to assess the practice and challenges in Dire Dawa administration in civil service office; the study was facing on good governance practices by taking the main variables participation, transparency, efficiency and accountability etc to the community or users is an indication of improving good governance practices. For this rationale, the DDCSB was purposively select. A total of 92 and 92 set of questionnaires was distributed to employees and manager and community (users). In order to gather the necessary data, the study used primary and secondary data source from the sample respondents, using questionnaire and interview and documents. The result of the study indicated that DDCSB has policies and strategies of the service provisions to a large extent as evidenced by the only mean of (M=3.46, SD= 1.19) and the Bureau pass decisions timely and are accessible to customers (M=3.70, SD=1.47) that was found to be achieved Good Governance Satisfaction in the organization. Plus the accountable to their Bureau service delivery (M=3.42, SD=1.12 was to a large extent). However, the Bureau faced lacked of transparency during the hiring and promoting employees (M=3.46, SD=0.19), a problem of corruption and theft. (M=4.09, SD=0.80), poor management flows of transparency principle (M=3.42, SD=0.68).The regression result indicated that good governance of practice four variables- Transparency, Effectiveness and efficiency, Accountability, Fairness and inclusiveness- were significant predictor variables and significantly predicted good governance satisfaction in DDCSB. It was concluded that though DDCSB are well function in their organizational responsibility and they are accountable for its action to a large extent, the implementation of other principle of good governance such as transparency towards employees, quality service delivering for customers and employees’ engagement in decision making and resource management was very low. As a result, it was recommended that the Bureau officials should perform their job and duties with transparency of their employees and the employee should participate in decision making. x