The Effect of Work Related Stress On Employees' Performance: The Case of Some Selected Commercial Banks in Dire Dawa

The objectives of the study were examining the effect of work-related stress on employee performance in case of some selected Commercial Banks at Dire Dawa. The independent variables work related stress factors are (work overload, role ambiguity, and time pressure and role conflict) and dependent variable is employee performance. The research designs for study were descriptive and explanatory designs. Both qualitative and quantitative approaches were be used and the study population (230) are taking from three commercial banks i.e. Commercial Bank of Ethiopia, Awash Bank and Dashen Bank and the sample size has been determined via proportionate stratified random sampling i.e. 230 sample respondents’ were considered. The data have been analyzed through both descriptive and inferential analysis methods. The descriptive statistical tools such as percentages, frequencies, mean and standard deviation and also inferential statistics such as such multiple linear regression models’ analysis and correlation analysis were been employed to quench the specific and the general objectives of the study via Statistical Packages for Social Sciences (SPSS) Version 23 Software. The four occupational stress variables (Work Overload, Role conflict, Role ambiguity and time pressure) as indicated in the summary of findings have an impact on employees’ performance in selected CB. Based on the empirical findings it can be concluded that work related stress is a real challenge for employees who are working in selected CB Dire Dawa area branches. It is very important that work is being continuously checked for stress-related factors.