Impact of Quality and Productivity Management Systems On Organizational Performance: A Case Study On Shemu Edible Oil Factory

The management of quality and production is thought to have a positive impact on the organization's performance goals. According to earlier studies, it is necessary to establish the impact factor on organizational performance, including Enterprise Resource Planning and customer satisfaction. The relationship between quality management and production performance is also quite important. For this purpose, The main objective of the study to assess the impact of quality and productivity management systems on organizational performance in the case of Shemu Edible oil Manufacturing Factory. The study were employed descriptive and explanatory research method with ordinal qualitative data type. The target population of the study were 720 and data collected from 257 employees who is directly involved, experienced, experts, and had good understanding on the management systems and tools. Purposive/judgmental sampling technique were employed for selecting samples of employees in order to prevent bias and mislead research findings. The study used questionnaire as a tool for data collection. The quantitative data collected through questioner were analyzed by making use of inferential statistics (take data from sample and generalize to the population) using SPSS software. The correlation analysis showed organizational performance is moderately and positively correlated with productivity and system establishment, and strongly and positively related with product quality, delivery time and employee relationship. The regression analysis showed product quality, system establishment, employee relation, leadership and commitment, and supplier relationship had statistically positive and significant impact on organizational performance. On the other side system productivity and service delivery had statistically positive relationship but insignificant impact.