The Effect of Supply Chain Integration On Operational Performance: Shemu Soap and Detergent Factory

The purpose of this study was to examine the effect of supply chain integration on operational performance in Shemu soap and detergent factory. The study was employed both descriptive and explanatory research design. This study used a quantitative research approach to identify the relationship between variables and determine the degree of influence on operational performance. This study used a self-administered questionnaire instrument that was distributed to employees of Shemu. The study was used simple random sampling intermes of sampling technique. . The total population was 233 by using simple random technique the study was selected 147 employees who currently working in Shemu factory who could provide relevant and reliable information. Operational performance was treated as the dependent variable, with supplier, internal, customer, integration as the independent variable. Using SPSS software version 25 for data analysis, descriptive statistics such as frequency, percentage, mean, standard deviation, and Pearson correlation were used, as well as inferential statistics. The study result shows that Supply chain integration has positive and significant influence the company's operational performance. The three components of supply chain integration supplier integration, internal integration, and customer integration have positive and significant effect on operational performance of the company. Based on the study finding the study recommended Supply chain integration and operational performance are inextricably linked. The sharing of information with suppliers, customers and internal functional divisions via information networks is crucial for company’s performance, the company recommended to work on building of a solid strategic partnership with suppliers and customers.