SUPPLY CHAIN MANAGEMENT PRACTICES AND OPERATIONAL PERFORMANCE OF LOGISTIC COMPANIES IN RIVERS STATE

This study examined the relationship between supply chain management practices and the operational performance of logistic companies in Rivers State. Contingency theory and resource-based view theory were adopted as the theoretical framework. The study focused on staff with full employment in logistic companies in Rivers State. Preliminary investigation revealed a total of two hundred and seventy-one (271) owners and operators of logistics companies in Rivers State. The determination of the sample size was done using the Krejcie and Morgan (1970) table and the result was 159 members of staff. Pearson Product Moment Correlation Coefficient statistical tool and simple regression analysis were used to analyze the hypotheses with the aid of Statistical Packages for Social Sciences (SPSS) version 22. The findings revealed a positive and strong relationship between the variables i.e., (customer relationship, information sharing, and operational performance of logistic firms in River’s state). It was recommended that logistic companies should develop cordial relationships with their customers, and ensure free flow of information among different units and partners. This will enhance efficiency in terms of the cost of operating the business.