Employee Engagement and Its Effect on Organizational Productivity: An Empirical Study on Selected Service Sectors in Goa

Abstract Employee engagement has emerged as a crucial determinant that influences employee productivity and organizational success, especially in service sectors where there is quite a lot of human interaction, which is ultimately going to influence customer satisfaction. The research paper aims at studying the relationship between employee engagement and organizational productivity within selected service sectors in Goa. This research work focuses on understanding how employee engagement influences major indicators of productivity, such as employee performance, customer satisfaction, and other business outcomes. The study covered 200 employees from five different service sectors namely: IT, Banking, Education, Retail, and Healthcare. Qualitative data was collected through a structured questionnaire that was administered to the employees working in the above-mentioned service sectors while the quantitative data were analysed using statistical tools. The results indicated a strong positive correlation between employee engagement and enhanced productivity. Employees highly engaged in their jobs demonstrated greater commitment, efficiency, and service quality. The study further revealed that the culture of employee engagement enabled organizations operating in Goa's service sectors to reap substantial productivity benefits.