Utilization of the HR Scorecard in Potential Development and Learning Growth

Research background: The paper addresses the issue of growth potential and learning in service-providing enterprises from the perspective of modern business performance management methods. It highlights their relevance in today's deepening crisis. Purpose of the article: The aim of the article is to analyse the HR Scorecard model and its impact on the efficiency of management processes, with a focus on the fourth perspective of the Balanced Scorecard, incorporating current insights and trends in innovation. Methods: The article examines the strengths and weaknesses in this field by comparing findings and evaluating processes and the quality of strategic management, particularly from the standpoint of learning, growth, and organizational development. It suggests methods and approaches to enhance enterprise and individual performance effectively, grounded in the strategic management system for organizational advancement. Findings & Value added: To enhance work quality, the article incorporates elements of process management and analysis. It emphasizes the application of a potential improvement methodology, which enables the identification of bottlenecks within the learning and growth process and calculates the potential for improvement.