INTRODUCTION OF AUTOMATION INTO THE QUALITY MANAGEMENT SYSTEM IN THE HEALTHCARE SECTOR OF THE REPUBLIC OF KAZAKHSTAN

The purpose of the study is to scientifically substantiate and design an information technology solution aimed at automating the quality management system (QMS) processes of medical laboratories in accordance with national and international requirements. Within the framework of this objective, it was assumed to identify the potential for the application of modern information technologies to support and optimize key QMS processes, as well as to assess the current state and prospects for the introduction of IT tools in the field of QMS automation in medical laboratories in the Republic of Kazakhstan. This work shows the extent to which the quality management system in the healthcare sector of Kazakhstan is currently ready for process automation. As part of this article, a survey was conducted among respondents, including administrative and management staff in the healthcare sector. This survey revealed the percentage of participants who use QMS in their organization, the methods of using QMS, and also helped to compare the use of the traditional (manual) method of QMS implementation and the automated approach. Analysis of the survey helped to identify the main advantages and barriers to the introduction of automation into the QMS in the healthcare sector. This issue remains relevant today for the Ministry of Health as a key tool in the management system of healthcare organizations.