SUSTAINABLE SUPPORT SYSTEMS IN THE HOTEL INDUSTRY: A MULTILEVEL STUDY FROM TURKEY

This study tests the cross-level association between green organizational support (GOS) among team members, green team resilience (GTR), green work engagement (GWE), and pro-environmental behaviour (PEB). Data for this study came from 59 work groups and 372 individuals working in 14 hotels in Antalya, Türkiye. To account for the nested data structure, hierarchical linear modeling was employed using R programming language. The present research reveals that GOS directly and indirectly correlates with GTR, GWE, and PEB. In addition, GOS promotes GTR and fosters GWE and PEB. The authors infer that eco-friendly support provided by the organization to the hotel employees can facilitate the green resilience of teams and boost employees' GWE, consequently increasing individual-level PEB. Practitioners can utilize these insights to implement effective strategies that support environmental initiatives, improve team dynamics, and engage employees in sustainability efforts, thereby contributing to the overall environmental performance of hotels