Emotional intelligence in change management: the key to organizational resilience and flexibility

In today’s constantly changing environment, organizations must maintain adaptability and resilience, with the development of emotional intelligence among leaders becoming crucial to achieving these qualities. This study highlights the role of emotional intelligence as a vital resource for enhancing management effectiveness in uncertain conditions, positively impacting employee productivity and team communication. The aim of this work is to examine how emotional intelligence influences organizational resilience to crises and to develop practical recommendations for its integration into management strategies to optimize the work environment and reduce stress levels. The research methodology is based on a systematic analysis of scholarly literature and empirical studies on emotional intelligence in management. Special focus is placed on components of emotional intelligence such as self-awareness, empathy, social skills, and self-control, as well as their influence on decision-making and stress reduction among employees. This systematic approach provides deeper insights into how emotional intelligence aids leaders in adapting to changing conditions and enhances organizational resilience against external challenges. The findings confirm that leaders’ emotional intelligence is a significant factor in organizational resilience to change, facilitating effective conflict management and maintaining employee motivation. High emotional competence among leaders reduces conflict within teams and fosters employee engagement in collective goals, which is critical for productivity in dynamic settings. The practical value of this study lies in formulating recommendations for leaders on developing emotional competence as a fundamental component of organizational resilience to external changes. The conclusions emphasize that developing leaders' emotional intelligence enhances management processes, reduces stress levels, and strengthens organizational resilience to crises. Future research prospects involve developing models for integrating emotional intelligence into management practices to improve organizational adaptability in challenging conditions and ensure stable development.