The Role of Readiness to Change as a Mediator in the Relationship between Employee Performance, Digitization, and Self-Efficacy

Abstract: Purpose: This study investigates the mediating role of readiness to change in the relationship between employee performance and two key antecedents’ digitalization and self-efficacy within the aviation industry. Drawing on the Technology Acceptance Model (TAM) and Social Cognitive Theory, it offers an integrated theoretical framework to explain how technological transformation and individual capability jointly enhance performance. Methodology/approach: A quantitative, census-based survey was conducted among all 116 staff members of the Airnav Yogyakarta Branch. Data were analyzed using Partial Least Squares (PLS) within the Structural Equation Modeling (SEM) framework. Results/findings: Results show that both digitalization and self-efficacy significantly improve employee performance, directly and indirectly through readiness to change. Furthermore, these two factors positively influence readiness to change, underscoring its pivotal role in navigating digital transformation. Limitations: The findings provide actionable guidance for aviation leaders in designing training programs and change management strategies that strengthen self-efficacy and digital readiness, thereby accelerating adaptation in technology-driven operational contexts. Contribution: This study expands the literature on organizational change by validating readiness to change as a mediator in the aviation sector an industry underrepresented in existing research. By integrating TAM and Social Cognitive Theory, it deepens the understanding of the interplay between technology adoption, psychological readiness, and performance outcomes. Novelty: Unlike prior studies in general corporate settings, this research offers sector-specific evidence from a high-regulation, technology-intensive environment, delivering both theoretical advancement and practical insight.