The impact of user feedback on the continuous improvement of documentation

Naïs ANSALDI, Merve Nur KARACAN, Sara TIBINIUniversité Paris Cité, June 2025 AbstractThis paper explores the role of user feedback in the continuous improvement of technical documentation. As documentation increasingly serves as a primary point of contact between users and technology, its quality and relevance are paramount. We argue that user feedback—ranging from user-submitted help requests (often referred to as support tickets) and direct comments to usage analytics and AI-generated insi...

Publication Details

Journal
Industrias Culturais (Universidade de Coimbra)
Published
2025-08-30
DOI
https://doi.org/10.58079/14jwu
Primary Topic
Geochemistry and Geologic Mapping
Type
article
Field-Weighted Citation Impact
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article

The impact of user feedback on the continuous improvement of documentation

Industrias Culturais (Universidade de Coimbra)
Geochemistry and Geologic Mapping
article

The impact of user feedback on the continuous improvement of documentation

article en

Abstract

Naïs ANSALDI, Merve Nur KARACAN, Sara TIBINIUniversité Paris Cité, June 2025 AbstractThis paper explores the role of user feedback in the continuous improvement of technical documentation. As documentation increasingly serves as a primary point of contact between users and technology, its quality and relevance are paramount. We argue that user feedback—ranging from user-submitted help requests (often referred to as support tickets) and direct comments to usage analytics and AI-generated insi...

Industrias Culturais (Universidade de Coimbra)
Quality Education
Openalex Percentile: Top 58%
Geochemistry and Geologic Mapping
DOIOpen Access PDFOpenAlex
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The impact of user feedback on the continuous improvement of documentation · Industrias Culturais (Universidade de Coimbra) (2025) | TGRS Research Map | TGRS