Exploring the Link between Quality and the Bottom Line: A Literature Review

Enhancing product and service quality serves as a strategic lever for businesses to strengthen or sustain their competitive position. While extensive research exists on quality management systems, the empirical evidence regarding ISO9000 certification's influence on organizational performance remains inconclusive, with studies presenting divergent findings. This paper systematically examines existing literature to investigate the complex interrelationships among quality management implementation, ISO9000 certification, associated quality costs, operational outcomes, and their collective impact on firm performance. Through this comprehensive review, we aim to provide clarity on these critical connections within the quality management domain.