A model for satisfaction improvement in participants of the educational process via the introduction of lean tools in the administration of universities

This paper considers a model to boost satisfaction in all educational stakeholders at higher education institutions via the introduction of lean manufacturing techniques into administrative departments. The authors emphasize the importance of using lean methodology due to increasing competition in the education market and the need for resource optimization. The authors propose a model that illustrates the relationship between resources, processes, lean manufacturing tools, and the level of satisfaction among students, faculty, and staff. The research method involves analyzing current processes, identifying areas for improvement, and implementing techniques such as 5S, value stream mapping, Kanban, and standardization. According to the results, the implementation of lean techniques can reduce time and cost, decrease bureaucratic burden, and enhance service quality. In turn, it would have a positive impact on the satisfaction of all participants in the educational process. The practical significance of this research lies in the potential to apply the proposed model in order to enhance the university performance and ensure sustainable development or higher education.