DEVELOPING AN IT WORKFORCE PLANNING WITH CROWDWORKING MODEL FOR INDONESIAN BANKING

This study proposes an IT workforce planning with crowdworking model for Indonesian banking industry, addressing challenges on IT workforce planning process and rising trend of crowdworking. Using a Design Science Research Method, we developed a model based on literature review, interviews and FGD with expert practitioners in Indonesian banking industry and has been evaluated through user acceptance test and expert judgment. The proposed model incorporates six key features: analyse current workforce, future workforce estimation, gap analysis, action identification, and process evaluation, in addition we are also adding internal crowdworking components as one of strategy to improve IT workforce productivity. A use case diagram, class diagram, and prototype were developed to demonstrate the model's practical application. Findings suggest that the model can improve IT workforce planning process, particularly in aligning HR with business objectives and facilitating crowdworking process. This study contributes to both theory and practice by providing a structured approach to IT workforce planning with crowdworking in Indonesian banking industry.