Improvement of performance incentives in hospitality employees on the basis of business process optimization

This research is devoted to the optimization of business processes in human resource management (HR) in order to improve performance incentives. Theoretical and methodological aspects of the formation of an HR management system are presented. The authors specify and describe the formation of an HR strategy and labour incentive policy in the hospitality industry. As a result, the conducted study makes it possible to develop typical models of business process – “stimulation of personnel” at different detailing levels. The key disadvantages of the presented models are described, together with the main directions of their optimization and "TO BE" models.