WorkflowXM

This thesis documents the design and development of WorkflowXM, a no-code workflow automation platform created in partnership with Signature Performance through the Raikes Design Studio. Aimed at modernizing internal healthcare operations, WorkflowXM empowers non-technical users to build, manage, and execute complex administrative workflows—such as claims auditing and quality assurance—through a visual drag-and-drop interface. Built using React on the front end and a scalable .NET/Azure backend, the platform replaces fragmented legacy systems with a centralized, extensible solution. Over the course of the 2024–2025 academic year, our team conducted in-depth user interviews, scoped iterative releases, and collaborated closely with stakeholders to align business goals with technical feasibility. Despite challenges such as navigating enterprise-grade security, learning unfamiliar libraries, and refining an initially broad scope, we successfully delivered a functional prototype tailored to healthcare workflows and HIPAA-compliant practices. Our contributions lay a strong foundation for future expansion and commercialization, reflecting both technical achievement and strategic alignment with Signature Performance’s goals. This thesis highlights not only the engineering decisions and development practices employed, but also the collaborative design process that brought WorkflowXM from concept to deployment-ready platform.