Gestión de Calidad como Estrategia para Fortalecer la Vinculación Administrativa en Instituciones Educativas Públicas de Popayán

This article presents the findings of a research study aimed at analyzing the impact of a quality management model on strengthening administrative linkage in public educational institutions at the preschool, basic, and secondary levels in the municipality of Popayán, Colombia. Using a mixed-methods approach, a case study was conducted at Carlos M. Simmonds Educational Institution, combining structured surveys, interviews with key stakeholders, and document analysis. The results revealed weaknesses in strategic planning, institutional communication, and coordination between administrative and pedagogical processes. Additionally, a low appropriation of continuous improvement principles and limited participation of human talent in decision-making processes were observed. The study concludes that quality management, when implemented through a systemic approach and shared leadership, can become an effective tool for transforming organizational culture and enhancing administrative efficiency in school contexts. Recommendations are provided for designing and implementing models tailored to institutional realities.