Comparative Study of User Perception of Metro vs BMTC Bus Services in Bengaluru City

Efficient urban public transport is essential for managing congestion and supporting sustainable mobility in Bengaluru. This study investigates commuter perceptions of Metro and BMTC services, focusing on punctuality, comfort, safety, accessibility, and travel cost. A structured questionnaire gathered data from 80 participants across diverse age, gender, and income groups. Quantitative analysis using descriptive statistics, regression, and Spearman rank correlation examined how these factors influence overall satisfaction and usage frequency. Results indicate that timely services strongly affect satisfaction, comfortable travel enhances perceived safety, and fare considerations influence commuting frequency. Metro is preferred for reliability and cleanliness, while BMTC is valued for affordability and route coverage. Insights from this study can guide improvements in service quality and commuter experience