Usability and UX Evaluation in Enterprise Software: Survey Insights from crossbase Applications

Enterprise software are crucial in supporting complex business operations, yet often struggles with poor usability and user experience due to its inherent complexity. This thesis investigates usability challenges in enterprise applications using the crossbase.trans translation module as a case study. A mixed-methods approach was adopted, combining a quantitative user survey based on the Post-Study System Usability Questionnaire (PSSUQ) with a qualitative literature review. Based on the results of these methods a fitting design concept was created that address the identified issues in GUI scribbles. The literature review provided theoretical grounding by identifying established HCI principles and evaluation frameworks relevant to enterprise UX. Findings from the survey highlighted high learnability but indicated significant room for improvement in interface design, system feedback, and workflow efficiency. These insights informed the development of a conceptual redesign of the crossbase.trans interface. The study contributes a practical methodology for evaluating enterprise software usability and offers actionable design strategies based on empirical and theoretical evidence. The proposed design concept addresses both functional inefficiencies and user needs, thereby advancing user-centered design practices in enterprise environments.