A Field Study on the User Experience of Residential Energy Data Access through Smart Meters

The energy system has undergone significant changes in recent years with smart meters playing a vital role to promote more sustainable and efficient energy usage in households. The European Union has introduced Directive 2019/944/EU, which governs the smart meter rollout in its member states, including the technical requirements for these meters and the energy access rights for end consumers. To explore the user’s experience of energy data access, we present an empirical field study that reports on energy data access attempts of 266 participants. Our results show that the installation of smart meters and access to data are falling short of expectations.