PROBLEMS FACED BY PASSENGERS TOWARDS TRANSPORTATION SERVICES IN MADURAI DISTRICT

<p><a href="https://ijetrm.com/issues/files/Aug-2025-18-1755534717-AUG19.pdf" target="_blank" rel="noopener">Transportation</a> is a vital component of urban development and accessibility. In Madurai district, transportation<br>services play a critical role in daily commuter activities, economic progress, and regional connectivity.<br>However, passengers frequently face a range of challenges, including inadequate frequency, poor maintenance<br>of vehicles, overcrowding, lack of punctuality, safety issues, and insufficient last-mile connectivity. This study<br>investigates the multifaceted problems faced by passengers using both qualitative and quantitative data from<br>surveys and interviews conducted across different transport hubs in Madurai. The findings highlight significant<br>dissatisfaction with service quality, infrastructure, and policy implementation. The study applies descriptive<br>statistics and thematic analysis to identify key issues and provide insights for policymakers and transportation<br>authorities. Recommendations include enhancing fleet maintenance, introducing passenger feedback<br>mechanisms, and adopting technology for real-time monitoring. The study contributes to existing literature by<br>addressing region-specific challenges and provides a foundation for improving transport systems in Tier-II cities<br>like Madurai.</p>