Role of AI in Reshaping the Employee Experience and Well-Being

<p><strong><span lang="EN-IN">Abstract: </span></strong><span lang="EN-IN">This review examines the impact of AI on employee experiences and psychological well-being in the hospitality industry. Despite its growing use, the effects of AI on employees remain understudied. AI can improve workflows, but it also presents psychological challenges. Analysing 208 publications, it identifies five key themes: 1) AI technology in service, 2) human–AI interaction, 3) AI acceptance frameworks, 4) AI redefining employee experience, and 5) AI's effect on outcomes. The study proposes a future research agenda focused on enhancing understanding of human-AI interactions and the integration of AI into hotel operations. Its goal is to guide both academic research and industry practices regarding technology and employee well-being.</span></p> <p><strong><span lang="EN-IN">Keywords:</span></strong><span lang="EN-IN"> </span><span>Artificial Intelligence, Employee experience, Psychological Wellbeing, Hospitality, Hotel industry</span></p> <p><strong><span lang="EN-IN">JEL Classification Number: </span></strong><span lang="EN-IN">O33, M15, J24, L83</span></p>