The impact of smart academic community readiness and IoT on university performance: Moderation factors of information and technology service management

Introduction. The concept of a smart university has become increasingly vital due to rapid technological advancements, evolving societal demands, and the digital transformation reshaping education. This study aims to investigate the impact of academic community readiness (ACR), the application of Internet of Things (IoT), and Information Technology Service Management (ITSM) on improving university performance. Additionally, the study explores whether ITSM moderates the relationship between ACR, IoT implementation, and university performance. Materials and methods. This research employed a quantitative, correlational approach, with data analyzed using the SmartPLS 3.2.9 program in two steps: analyzing the outer and inner models. The study was conducted at several Islamic colleges in Indonesia, involving 382 randomly selected respondents from three institutions. Data collection was performed using a Google Form distributed via social media platforms such as WhatsApp, email, and Telegram. Results. The findings indicate that ACR, IoT, and ITSM significantly influence university performance in the context of transitioning to a smart university. ITSM was also found to moderate the relationship between ACR, IoT, and university performance. The direct influence of ACR on university performance was 0.330 (P-value = 0.000 < 0.05), while the influence of IoT was 0.154 (P-value = 0.006 < 0.05). ITSM directly influenced university performance with a value of 0.239 (P-value = 0.000 < 0.05). Furthermore, ITSM moderated the relationship between ACR and university performance (P-value = 0.039 < 0.05) and between IoT and university performance (P-value = 0.019 < 0.05). Conclusion. The transition to a smart university is crucial for aligning higher education with modern technological advancements, fostering global competitiveness, and addressing the changing needs of students and industries. This study demonstrates that academic community readiness, IoT implementation, and ITSM are key drivers of university performance in this context. By integrating these elements, universities can deliver flexible, high-quality, and sustainable education, equipping students to navigate the challenges of the 21st century effectively.