Unravelling the “Care” in Australia's Mental Health Care System

This research investigates the effectiveness of mental healthcare management systems in Australia, focusing on identifying challenges, gaps, and opportunities from the perspective of mental health practitioners. The study addresses healthcare management system issues such as care fragmentation and lack of continuity, which contribute to adverse outcomes, including the tragic Bondi shopping centre incident. Through qualitative methods, including case studies, interviews, and document analysis, the research aims to develop a theoretical framework for designing effective digital interventions. By leveraging emerging technologies like generative AI, the proposed solutions will improve continuity of care, integrate patient data, and enhance overall service quality. The outcomes of this study will provide actionable recommendations for developing robust, patient-centred mental healthcare systems, ultimately leading to better service delivery and improved mental health outcomes across Australia.