Resiliencia e innovación, capacidades impulsoras del rendimiento en empresas de servicios

The study of dynamic capacities and the theory of contingency allowed us to define the purpose of this research: to analyze the mediating effect of innovation on the resilience-performance relationship. The quantitative study with an explanatory scope was done. The survey included 176 service companies. The mediation model explained that resilience allows the development of a stabilization and revitalization process that manages to respond to changes, innovation as a resilient response mobilized resources for the creation of value and business continuity; and the mediation of innovation was able to produce a significant positive effect that improved performance.