THE MEDIATION ROLE OF LEADER MEMBER EXCHANGE ON THE INFLUENCE OF NARCISSISTIC LEADERSHIP ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A STUDY AT BANK BPD BALI RENON BRANCH OFFICE

Organizational Citizenship Behavior (OCB) is essential in increasing organizational effectiveness. Research shows that heavy workloads cause low OCB in the industry. This research focuses on the mediating role of LMX in the influence of narcissistic leadership on OCB at Bank BPD Bali Renon Branch. This research uses a quantitative approach with a causal associative design to examine the relationship between narcissistic leadership, LMX, and OCB. Data was collected through questionnaires and structured interviews from the entire employee population of 45 people, using saturated sampling techniques. Data was analyzed using the Structural Equation Modeling (SEM) method with Partial Least Square (PLS). Instrument validity and reliability testing were carried out to ensure data accuracy. The results of this study found that narcissistic leadership has a positive and significant influence on OCB. Apart from that, narcissistic leadership also has a positive and significant effect on LMX. Furthermore, this research shows that LMX positively and significantly affects OCB. Furthermore, the results of this study indicate that LMX mediates the influence of narcissistic leadership on OCB.