The mediating effect of flexible work arrangements, online wellness social responsibility and employee subjective well-being in the retail sector in South Africa

Introduction Two years post pandemic, there have been changes in work arrangements to allow for a greater degree of adaptability. Flexible work arrangements in the retail sector are considered to be a practical advantage that mostly focuses on managing employees' workload, rather than being specifically intended to enhance their subjective well-being. However, when it is logistically and operationally viable, flexible work arrangements (FWAs) may provide benefits to both employees and the organization. Purpose The study aims to determine the mediating effect of flexible work arrangements on, online wellness, social responsibility and employee subjective well-being in the retail sector in South Africa. Methodology A cross-sectional quantitative study was conducted among head office associates at an anonymous organization referred to as “Company X ”. A total of 1,500 online questionnaires were distributed to employees via Google Forms. The data analysis was performed using the SPSS PROCESS macro to evaluate the association between online wellness social responsibility, flexible work arrangements, and subjective wellbeing. Results Results suggest that there was no mediating effect of flexible work arrangements on the association between online wellness social responsibility and subjective well-being. Therefore, the subjective well-being of employees cannot be solely attributable to flexible work arrangements. Conclusion The research advocated prioritizing social accountability above social duties. This involves integrating employee well-being, organizational operations, and corporate social responsibility (CSR). Hence, establishing a robust business culture and reputation.