Job Task Analysis: Exploring A Nonprofit Mental Health Administrative Staff’s Perceptions of Their Job Duties and Priorities

Due to a recent expansion, Organization A encountered challenges in aligning its administrative staff duties and responsibilities with the strategic objectives of the organization. This difficulty was driven by the need to accommodate new services and the increasing demand for mental health services within the region. The purpose of this qualitative research study was to explore the job duties the administrative staff at Organization A currently perform, and what were their perceptions concerning the priorities to be fulfilled in the future. The conceptual frameworks of job task analysis and job task inventory guided the data collection process, which involved conducting semistructured interviews with nine subject matter experts employed by Organization A. These interviews were transcribed verbatim and subjected to thematic analysis. The key findings included four themes that revealed substantial disparities between the documented expectations and the actual job duties of the administrative staff. These findings underscore the importance for Organization A and similar mental health organizations globally to adopt tailored strategies to ensure the alignment of administrative staff duties with organizational objectives in the future. Addressing this issue within Organization A is fundamental to improving overall organizational effectiveness across various local and regional, public or private mental health organizations. The implications of this study indicate that improved organizational effectiveness, staff satisfaction, morale, and service delivery within Organization A and similar entities could lead to positive social change by enhancing mental health outcomes for clients and stakeholders in alignment with the social determinants of health.