How to integrate AR as a tool in maintenance operations

This thesis work is a study examining how the integration of AR can be done in Scania IM´s maintenance operations. The work was initially supposed to be a continuation of a previous study completed at Scania IM but due to Microsoft HoloLens 2´s discontinuing its product, a new updated study needs to be done examining the possibilities, risks and lessons learnt in integrating AR in maintenance operations. Scania IM´s goals are to increase the digitalization within their production facilities and one way to create the intelligent and efficient processes, is the use of AR, Augmented Reality. The integration of this technology has been completed in many studies all over the world and the number of companies using AR in their maintenance operations are rapidly increasing. To complete this work and present a framework guiding management in how to implement the technology, a literature study was initially performed to get a deeper understanding of AR, MR, their possibilities and limits. Case studies and pilot projects were also studied to summarize the lessons learnt, challenges, risks, and success factors. Interviews were later completed with maintenance personnel to gain their insights, thoughts and needs as a base for the analysis. In connection to the interviews, a participation in a teacher-led education and a brief site visit was done to deeper understand the current situation in Scania´s Maintenance. In the analysis part, a technical analysis and comparison of different brands on the market as well as a risk and action plan from the results from the interviews and the literature study was completed. A GAP analysis was made to summarize the current situation, the use cases as the goal and the gap between them to finally lift what needs to be done in order to integrate AR in the maintenance operations in Scania IM.