Detective Sergeant’s experiences of complex demand, competing pressures and resilience

Modern day policing demands have increased and changed, with more complexity, scrutiny and high public expectations. Detectives in particular are now dealing with crime associated with high risk linked to vulnerability, public protection and safeguarding. This research explores the experiences of Detective Sergeants in handling complex demand the competing pressures they face and considers resilience in this setting. This qualitative study utilised semi structured interviews with 8 Detective Sergeants all working in a Safeguarding Command. Thematic analysis was carried out and resulted in 4 key themes comprising of ‘Role and Function’, ‘Spinning Plates’, ‘Social Support’ and ‘Adapted Resilience’. It was concluded that strategies such as refocussing what counts as success in the role, and creating physical and emotional ‘micro-climates’ within teams, led to more resilient working in this demanding environment.