Digital Banking Systems Success Factors Model: Case of Ethiopian Banking Sector

Digital Banking Systems is being one of the long practiced technological advancement in information systems around the Globe. However, it is in its early phase of implementing banking technologies in the case of Ethiopian Banking Sector due to infrastructural and IT human capital limitations. Advancements in digital technologies such as big data, Artificial Intelligence, Cloud Computing and Robotics drive the successful implementation of digital banking systems in the banking sector (Alalwan et al., 2020). However, as an Information Systems, digital banking systems investments if not very well managed in a way that can bring such intended benefits might be devastating especially for low-income countries such as Ethiopia because such investments does not guarantee successful implementation and desired return on investment. Accordingly, digital banking systems success factors model that can guide its successful implementation has paramount importance to maintain its successful implementation. The purpose of this research is then to investigate success factors of digital banking systems and then develop a model that can map the infrastructural constraints of banks in developing nations context by taking the case of the Ethiopian Banking sector.