Complete Supply Chain Operations Measurement (C- SCOM): A Model Proposed for Measuring Manufacturing Supply Chain Performance

So far, several models for measuring supply chain performance (SCP) have been developed. The supply chain operation reference (SCOR) model is regarded as the most crucial in the manufacturing business. However, none of the models, including the SCOR model, are comprehensive enough to measure the overall SCP of manufacturing firms. In practice, the existing models are only used in a few of the numerous steps necessary to calculate the overall SCP. Furthermore, the existing models lack fundamental elements that a model should include. The objective of this research is to develop a powerful SCP measurement using a systematic literature review (SLR). Accordingly, this research has proposed a complete supply chain operations measurement (C-SCOM) model. The proposed model consists of four major components: the application of the SCOR model, the application of the AHP method, a template that enables overall SCP calculation, and a direction for linking supply chain management practices (SCMPS) with gap analysis. By having these features, the model provides users with the ability to calculate the overall SCP, conduct gap analysis, carry out benchmarking, and link the gap analysis outputs to existing SCMPs, which the previous models lack. The validation using the fuzzy Delphi technique reveals that the proposed model is unique in its explicitness and will be user-friendly for real-world industrial applications. Finally, this study contributes to the body of knowledge by providing a comprehensive model that could help solve the real challenges that manufacturing firms face when measuring SCP.