Child Protective Services Workers' Decision Making and Risk Management

The role of those who work in child protective services (CPS) is to ensure children's safety and well-being. This study explored eight CPS professionals’ perceptions of risk assessment in child protection cases and their ideas of barriers and facilitators they encountered in their decision-making in the field. Through a force field analysis, using Lewin's change theory, content analysis of narrative data collected using open ended surveys revealed child welfare professionals’ experiences with the driving and restraining forces in child risk assessment. Findings highlighted continuing needs in the areas of training, cultural contexts, and ways for better collaboration and information to manage the pressures of the broader system in which they operate. The findings from the analysis further illuminated the challenges professionals undertake, constantly weighing protective factors against potential threats. This study may contribute to positive social change and further the social determinants of health by providing evidence-based insights to inform policy and practice improvements within CPS and by identifying common elements that influence risk assessment decisions. The findings may aid in the development of targeted training programs that enhance the ability of CPS professionals to detect and respond to risks effectively. This could lead to more precise interventions that protect children and promote their welfare. Further, understanding the systemic pressures and cultural contexts that impact decision-making can lead to organizational changes that better support professionals in their critical roles.