Bridging the Gap: Low-Code Platforms and the Future of ERP Customization

Enterprise Resource Planning (ERP) systems are critical for business process integration but often lack the flexibility needed for rapid adaptation. Low-Code Platforms (LCP) have emerged as a solution, enabling both developers and non-developers to customize ERP systems through visual development tools, modular add-ons, and API-driven integrations. This study explores the ecosystem of ERP enhancements via LCPs, analyzing the goals, challenges, requirements, and use cases from the perspective of ERP-, LCP vendors, users, IT consultancies, and third-party developers. Based on a qualitative interview study, findings show that ERP vendors expand platform-based business models, while LCP vendors focus on scalability and reusability. Users leverage LCPs for cost-effective customization, but governance, licensing complexity, and integration challenges persists. The study contributes to platform ecosystem theory, enterprise agility, and open innovation research, emphasizing the role of LCPs in reshaping ERP ecosystems. Future research should investigate quantitative performance impacts, vendor strategies, and governance frameworks.