Implementation of Parking Charges Collection System in Alor Setar City Council (MBAS): Flexi Parking System

The system for collecting parking charges became an issue when the private company appointed by the council failed to carry out the assigned duties and resulted the council having to manage the parking charge collection service. The questions were (1) what are the problems that affect the effectiveness of the management of the parking charge collection system at MBAS; and (2) what suggestions can be submitted for improvement? This study uses the interview method with the responsible parties at MBAS. This study found that the problems encountered include delays in obtaining coupon stocks, mistakes in scratching coupons, enforcement officers not started monitoring on time, high operating costs for operating machines and the need to attend the office MBAS for matters related to summons payments, monthly passes and booking parking slots. This study contributed evidence to support the model in previous studies. The interview method used in this study contributes to the increase of knowledge in terms of research methods to obtain important information from the responsible officers in the field study. The findings of this study contributed to improving understanding and strengthening measures towards the management system of parking charge collection using smart applications in a council area