Inclusive Leadership Ideology in Crisis Management: A Case Study Analysis on Serving the Homeless during Covid-19

A core value and ethical tenet of public administration is to ensure the protection and care of the most vulnerable in the community. This research shows that inclusive leadership ideology among public managers can actively engage them in using responsive strategies that respect marginalized groups' diverse cultures, languages, identities, and special needs. Using interviews of homeless-serving nonprofit leaders during the early part of the COVID-19 pandemic, our research demonstrates how leaders navigated critical decision-making in response to the unique service needs of those who were unsheltered and experiencing homelessness. The D-A-I-C model (Shi et al., 2020) serves as a framework to demonstrate how inclusive leadership ideology relates to actions taken during a time of high crisis. Findings show that inclusive leadership ideology removes barriers for vulnerable groups to access information, services, and timely healthcare.