Digital collaboration and performance improvement of Judicial System through information system in the “Ufficio per il Processo”

Recent technologies are transforming the way public administrations work and organize themselves through the development of collaboration and involvement modes to achieve common goals. For the Italian justice system, the large number of pending cases and the lengthy resolution times have blocked the goal of justice for decades. With the latest reform, it was decided to jointly invest in digitization and in new officials to be included in the organigram of the Italian Courts to incentivize the creation of new forms of digital collaboration that would help improve the efficiency and performance of the Courts. The study reflects on the state of the art of the Italian judicial system in light of recent innovations and offers, in conclusion, empirical evidence through two case studies.