Managing Discretion at the Street Level of Information Systems Use

Information systems (IS) research has demonstrated how government IS intended for identity classification for entitlement to benefits may shape and be shaped by discretion at the street level of policy implementation. However, little is known about how changes to identity categories – recategorization – inscribed into IS are shaped by discretion at street level. This paper contributes to themes of social challenges and social justice by improving our understanding of how identity recategorization in government IS shapes policy implementation.