Habilidades blandas y productividad de los empleados: estado actual y propuesta de un modelo de impacto

This study examines the impact of critical soft skills on employee productivity to support organizational performance through effective human resource management. Structural Equation Modelling (SEM) was employed to test the proposed model, which included an endogenous latent variable (employee productivity) and an exogenous variable (soft skills), based on data from 287 questionnaires. Results reveal a strong, significant relationship between soft skills and employee productivity. Key soft skills identified were communication, problem-solving, and teamwork; significant factors influencing productivity included staff training, technological innovation, and the work environment. The findings contribute to the limited literature on soft skills as drivers of human and organizational development by offering empirical evidence of their positive impact on productivity. This research highlights the strategic value of soft skills in shaping a development model that enhances employee performance and supports organizational sustainability. The model provides a practical framework for companies seeking to improve productivity through targeted soft skill development initiatives.