Concierge: How the Pandemic Lockdown Changed the Face of Access Services

This article addresses the changes made in Access Services in an urban college library after reopening during the Covid-19 pandemic. During the pandemic the library witnessed a downturn in patron visits and physical textbook usage as classes remained mostly online. Access Services moved from being a fast-paced, high demand service desk of print textbooks and laptops to a slower user assistance library services unit. Reopening the library to the college community and creating a safe study space for students required preparation. Various key resources such as study rooms, calculators, phone chargers, and headsets became a higher priority for students post-lockdown. These changes prompted the faculty to create a scanning service of print materials held in the library collection to accommodate expanded online service requests.