The Use of Social Media for Organisational Learning: A Systematic Review of Literature

Social media (categorised as Web 2.0 platforms) has been reported to significantly impact and improve organisational learning (OL), but there seems to be a lack of systematic literature reviews (SLR) covering the use of social media to facilitate OL. Thus, this article conducted a SLR for both social media and OL by presenting the significant concepts, models and frameworks from literature. A total number of 48 articles were found for the analysis method and the findings reveal important concepts such as types of OL, levels of OL and frameworks incorporating both social media and OL. The results also show that there is a gap in literature regarding the incorporation of social media and OL that needs to be addressed by scholars. Thus, the authors created and proposed a refined theoretical framework that could be used to guide researchers and practitioners on how to use social media to facilitate effective OL.