Improving the User Experience of Joining Bowling Green State University’s Intramural Sports Program

This project, completed as part of the Honors and VCT Synthesis coursework at Bowling Green State University, focuses on improving the user experience of joining and participating in the university’s intramural sports program. Despite the program's popularity and impact on student life, usability issues within its IMLeagues platform and inconsistent or missing rulebooks have created barriers to entry and engagement. To address these challenges, the project involved the design and development of a standardized, user-friendly set of rulebooks for all intramural sports, a how-to guide for purchasing IM passes, and a quick-reference card for flag football referees. Grounded in research on user experience (UX), instructional design, and visual communication, these materials were created with clear language, logical structure, and visual hierarchy tailored to BGSU’s college-aged audience. The project also took inspiration from comparable programs at Purdue and Montana State Universities, integrating best practices and BGSU brand guidelines. Although the materials have not yet been implemented in a live season, they offer a scalable foundation for improving clarity, reducing administrative burden, and enhancing overall participant satisfaction in the intramural program.